1. Initial Payment - For any potential Client, or Client who registers for a management plan online, and who shall already own, or be assigned deed to the property as shall be listed, within this agreement, a pre-contract fee shall be charged upon registration, the fee being equivalent to the first month pricing of the chosen home management plan, as listed and having been paid at this initial payment. Upon online registration for any chosen home management plan, Client shall be required, during this initial log in session, to schedule an appointment as set forth within information entered during registration, at the subject property as determined and entered into record at this initial registration. During this required appointment, Management shall evaluate and verify the information entered upon registration relating to the actual condition, size, and any other reasonable factors in consideration of the home management plan chosen by Client, whereas Management shall consult with the Client. Occurring at this initial meeting, taking into consideration the visual observation of the property at this appointment, Management shall review the complete terms of the chosen management contract, and all pertinent operations of the service with the Client and give recommendations as to whether the appropriate service plan for the subject property is set. Management will also ensure a primary and secondary recurring monthly payment method for the duration of the chosen Home Management Contract term is set.
2. Cancellation Prior to activation of Contract Term - Upon successful online registration, payment, and booking of the property review appointment has been completed, this agreement shall become legally binding. Client shall reserve the right to cancel the in home review appointment within two full business days from the time and date of initial payment for either a complete refund of the fee paid at signup, or to postpone and reschedule the appointment for a later date for any reason. When the Client shall cancel the appointment, Management shall be notified by Client at the email disclosed to Client at signup, or at the email or phone number listed within Management web page. Our main email is clientcare@aperturehm.com , the Client may also call the phone number listed on the Management web page. aperturehm.com . Postponement or rescheduling of the in-home review appointment shall be made no later than two full business days prior to the scheduled appointment time. For example, if the appointment is at 9AM on Monday, Saturday and Sunday NOT business days, the appointment must be re-scheduled or postponed prior to 9AM on Thursday.
3. Home Inspections – Client shall pay for and schedule a home inspection directly through aperturehm.com/choose-a-service for properties up to 3300 square feet, any property above this size may be scheduled by contacting Aperture Home Management by email or phone, whereby pricing shall be disclosed. There is no obligation to sign up for a service plan when scheduling a home inspection with option for a service plan. The paid amount as listed for a home inspection is the reimbursable cost of the inspection, plus, the cost of the first month for the Basic Care Lite service plan, plus the amount added to set the total home inspection price at a current competitive local cost level. Upon successful booking and scheduling of an inspection, the Client shall have login access to the Client Portal, where they will then have the option to review and electronically sign the home inspection agreement prior to the inspection being performed, which shall be the preferred method, or , the Client shall sign during the scheduled home inspection. The scheduled time of the home inspection shall also provide an opportunity for the Client to make a decision to establish ongoing home management service under any plan they choose, and therefore activate reimbursement of the home inspection cost over the chosen contract period, OR, to opt out of ongoing home management services where the home inspection will be charged to Client at the inspection reimbursement cost, plus the first month Basic Care Lite service rate, plus the cost to make the inspection locally cost competitive, which shall be the full charge of the inspection without ongoing home management services. If Client shall sign up for a plan term, the balance left minus the initial monthly payment and the reimbursable inspection cost shall be applied to the balance of the one time service charge.
4. Management right to retain payment - Having been disclosed within this pre-payment agreement, if management has not received written email notice, or documented verbal notice by phone within the time limits set forth herein, for cancellation or rescheduling of the in-home review appointment, and Management having duly given notification to Client prior to the appointment, whereby Management appears at Client property for such duly scheduled appointment, if appointment has not been rescheduled or cancelled with prior notice by Client as noted herein, and Client does not make themselves personally present for the appointment at subject property for any reason at the scheduled time, management shall immediately attempt to contact Client by phone and email. If Client does not reply to management, or does not make themselves physically present within 30 minutes of the scheduled appointment time, Management shall reserve the right to retain the initial payment made by Client upon registration, and the payment shall not be refunded to Client unless only as deemed necessary or appropriate by Management. The Client named as entered in initial registration shall be the only person necessary to attend this initial scheduled appointment, and no representations by any other party except registered Client shall be permitted. If the Client shall cancel the in home review after postponement and rescheduling has already occurred for this appointment, Management shall retain the initial payment without refund to Client.
5. Dispute Resolution - The Client and Management shall use their reasonable best efforts to resolve any dispute relating to the entire contracted Home Management process through good faith negotiations. The mission of Aperture Home Management is based upon superior customer service, especially when there is a problem or issue to resolve, therefore it is the ultimate preference of Management to settle disputes by working to establish a mutual solution that the Client, and Management can accept through the contracted Management process. In the unfortunate circumstance that an issue cannot be resolved during the contract process, a process of arbitration shall be utilized within the laws set forth within the state where the property is located.